1. Definitions

1.1. “Company” refers to Fusion Glass Ltd.
1.2. “Customer” refers to any individual, company, contractor, installer, or organisation purchasing goods from the Company.
1.3. “Goods” refers to all glass products, balustrade systems, hardware, stainless steel products, pond viewing windows, and associated materials supplied by the Company.

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2. General

2.1. All quotations, sales, and supplies are subject exclusively to these Terms and Conditions unless otherwise agreed in writing by the Company.

2.2. Quotations remain valid for 7 days from the date issued unless withdrawn earlier.

2.3. Orders are only accepted once confirmed by the Company.

2.4. The Company reserves the right to amend specifications, pricing, or lead times prior to order acceptance.

2.5. Product images, renders, photographs, and marketing materials are for illustrative purposes only and may not represent the exact appearance of supplied goods.

2.6. Nothing within these Terms shall limit or exclude any rights afforded to consumers under the Consumer Rights Act 2015.

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3. Bespoke and Made-to-Order Goods

3.1. Most glass supplied by the Company is custom-made and manufactured specifically to Customer-provided sizes and specifications.

3.2. The Customer is solely responsible for checking and approving all dimensions, specifications, quantities, and suitability prior to manufacture.

3.3. Once production has commenced, bespoke or made-to-order goods cannot be cancelled, returned, or refunded.

3.4. The Company accepts no responsibility for incorrect measurements, specifications, or installation details supplied by the Customer or third parties.

3.5. Any technical guidance provided by the Company is given in good faith but does not constitute structural engineering advice unless expressly confirmed in writing.

3.6. The Customer remains responsible for ensuring the suitability of all products for their intended application, including compliance with building regulations, structural requirements, and site-specific conditions.

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4. Prices and Payment

4.1. All prices are quoted exclusive of VAT unless stated otherwise.

4.2. Prices may be adjusted prior to dispatch if supplier costs, freight charges, or material costs increase.

4.3. Payment is due in full prior to dispatch unless otherwise agreed in writing.

4.4. Credit account customers must settle invoices within agreed payment terms.

4.5. Late payments may incur interest at 4% above the Bank of England base rate.

4.6. Failure to make payment may result in:

• suspension of deliveries,

• cancellation of outstanding orders,

• withdrawal of credit facilities,

• recovery action.

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5. Delivery

5.1. Delivery dates and lead times are estimates only and are not guaranteed.

5.2. The Company shall not be liable for delays caused by manufacturing, transport, supplier issues, weather, or circumstances beyond its control.

5.3. Delivery is typically kerbside only unless otherwise agreed in writing.

5.4. The Customer is responsible for ensuring:

• suitable access for delivery vehicles,

• adequate manpower for offloading,

• suitable lifting equipment where required,

• safe offloading conditions.

5.5. Many deliveries are made using large commercial vehicles. The Company accepts no liability where delivery access is restricted or unsuitable.

5.6. Glass panels can be extremely heavy. The Customer is responsible for ensuring sufficient labour and/or mechanical lifting equipment is available at the time of delivery.

5.7. The Company and its drivers accept no responsibility for damage occurring during customer offloading.

5.8. Failed deliveries, aborted deliveries, storage, or redelivery requests may incur additional charges.

5.9. Goods should be inspected immediately upon delivery and before installation.

5.10. Signing for goods confirms receipt in acceptable condition unless damage is clearly recorded at the time of delivery.

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6. Risk and Ownership

6.1. Risk in the goods passes to the Customer upon delivery.

6.2. Ownership of goods remains with the Company until payment has been made in full.

6.3. Until ownership transfers:

• the Customer shall store goods safely,

• goods must remain identifiable,

• goods must be insured adequately.

6.4. The Company reserves the right to recover unpaid goods.

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7. Inspection, Damage, and Defects

7.1. Any shortages, damages, or defects must be reported:

• within 24 hours for transit damage,

• within 7 days for manufacturing defects.

7.2. No claims will be accepted once goods have been installed, processed, modified, or altered.

7.3. The Company reserves the right to inspect alleged defects prior to replacement or refund.

7.4. The Company shall not be liable for:

• installation damage,

• handling damage,

• improper storage,

• misuse,

• accidental damage,

• third-party installation errors.

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8. Glass Tolerances and Characteristics

8.1. Glass products are supplied within standard industry tolerances.

8.2. Typical manufacturing tolerances may include:

• cut size tolerance of approximately ±2mm,

• minor bowing,

• roller wave,

• edge distortion,

• slight thickness variation,

• laminate interlayer variation.

8.3. Toughened, laminated, and low-iron glass may naturally display:

• optical distortion,

• anisotropy,

• roller wave,

• tint variation,

• visual imperfections visible under certain lighting conditions.

8.4. These are natural characteristics of processed glass and are not considered defects.

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